Streamline Your Branch Operations.
Streamline Your
Branch Operations
Reduce the administrative burden on your floor staff by digitizing the dispute entry process. By moving resolutions to a digital-first workflow, your branch can focus on high-value services while maintaining a lean, organized, and highly efficient environment.
Reduce the administrative burden on your floor staff by digitizing the dispute entry process. Our intelligent routing system ensures tickets are distributed evenly across your team, eliminating manual bottlenecks and front-desk congestion. By moving resolutions to a digital-first workflow, your branch can focus on high-value services while maintaining a lean, organized, and highly efficient environment.
Reduce physical congestion by moving disputes to a digital-first workflow.
Monitor the 14-day CBN mandate with real-time countdowns for every case.
Stop chasing missing documents with a secure portal for all IDs and screenshots.
Revolutionizes
Dispute System
Manual complaint handling and overcrowded branches have become a costly, yet avoidable, liability for Nigerian banking operations. This operational strain reflects an outdated workflow that risks severe regulatory penalties from the CBN.
ResolveX provides the enterprise solution, shifting dispute management from congested banking halls to a centralized digital dashboard, ensuring rapid compliance and optimized staff performance.
Skip the Queue, Secure Your Spot.
Managing your schedule shouldn't be a secondary task when dealing with your bank. Our intuitive booking system allows you to coordinate any dispute resolution without the traditional hassle of waiting in line. Secure your spot before you even leave home.
Real Human Support, Zero Chatbot.
Forget the frustration of talking to automated bots that don't understand your unique banking issues. Our platform connects you directly with your bank's dedicated customer care representatives who are equipped to handle your specific disputes in real-time.
Live Tracking With Strict CBN Accountability.
Our real-time tracking dashboard keeps you updated at every stage. We have integrated a precise 14-day countdown timer for every case, strictly adhering to the Central Bank of Nigeria’s mandated Service Level Agreement. This transparency ensures your bank stays accountable to the official timeline, giving you total visibility until your funds are successfully recovered and the case is closed.
Routing to Your Nearest Branch.
Our intelligent system eliminates favoritism and delays by automatically routing your tickets to the most qualified staff at your closest branch. Utilizing a precise Round Robin algorithm, we ensure that workloads are distributed fairly among bank personnel, preventing bottlenecks and ensuring your case gets immediate attention. This optimized workflow guarantees that no dispute is overlooked, delivering a balanced and rapid resolution experience every single time.
Beyond Support—Total Resolution.
Settle all your banking issues and schedule your appointments with ease on your mobile. We’ve made resolution simple so you can focus on what really matters to you.
Don’t just take our word for it
This is the first all-in-one banking dispute resolution platform built to bridge the gap between you and your bank.
Finally, an app that doesn't just give me annoying automated replies! Talking to a real human through the in-app chat made all the difference when my transfer got stuck.
I booked an appointment for 10:00 AM, walked in, and was out in five minutes. If you are still waiting in line in 2026, you are really long-thing.
I logged my failed POS transaction, tracked the 14-day countdown, and got my refund without even leaving my house.
Honestly, this is the first time I’ve felt like my bank actually respects my time. No more stories! Thank you ResolveX.
Download the app now and enjoy STRESS FREE dispute resolution!
