Your Customers Are Frustrated. ResolveX Changes That.
Your Customers Are Frustrated. ResolveX Changes That.
Complaint resolution has been rated the weakest pillar of Nigerian banking four years in a row. ResolveX gives your bank a dedicated, end-to-end dispute management system that resolves issues faster, and turns frustrated customers into loyal ones.
Complaint resolution has been rated the weakest pillar of Nigerian banking four years in a row. Meanwhile, customer complaints are rising — up 143% in a single year. ResolveX gives your bank a dedicated, end-to-end dispute management system that resolves issues faster, keeps regulators satisfied, and turns frustrated customers into loyal ones. All without a single customer sitting in your banking hall.
Reduce physical congestion by moving disputes to a digital-first workflow.
Monitor the 14-day CBN mandate with real-time countdowns for every case.
Reclaim Customer Satisfaction Through Automated Dispute Management!
Resolution Is Your
Weakest Link
KPMG's 2024 Banking Industry Customer Experience Survey — drawn from over 33,000 retail customers — confirmed that complaint resolution has remained the weakest experience pillar for Nigerian banks for the fourth consecutive year. That's not a reputation any bank wants to carry.
ResolveX gives you a structured, trackable pipeline for every complaint — from submission to closure — so resolution stops being a weakness and becomes your competitive edge.
Complaints Are Rising Fast
Customer complaints surged 143% year-on-year in early 2025, with electronic transactions and card services alone accounting for over half of all cases. Your team is already under pressure. ResolveX automates ticket assignment using a round-robin system, ensures no complaint falls through the cracks, and gives every staff member a clear, manageable workload — so your team moves faster without burning out.
Stay Ahead of CBN Penalties
The CBN mandates that banks handle complaints within 14 days — or face regulatory consequences. ResolveX builds that countdown directly into every ticket the moment a complaint is lodged. Your team gets real-time visibility of where each case stands, and escalations to the CBN happen only when they should — not because someone forgot. Compliance isn't chased. It's built in.
Empty the Banking Hall. Keep the Customer.
When a customer's physical presence is genuinely needed, ResolveX handles it elegantly. Staff can trigger an appointment request directly from the complaint ticket, and customers book a slot at their nearest branch from their phones. They arrive at the bank with a QR-coded pass, skip the queue entirely, and get attended to immediately. Your branch runs cleaner. Your customer leaves impressed.
One Dashboard. Total Visibility
From the Master Admin who oversees every complaint across all branches, to the branch manager tracking their team's caseload, to the individual staff member managing their assigned tickets — everyone sees exactly what they need to see, in real time. No more lost complaints. No more "I thought you were handling it." ResolveX gives your entire dispute resolution chain full accountability, from the top floor to the front desk.
Fintechs Are Winning on Service Speed
Fintechs have consistently outperformed commercial banks in complaint resolution, with customers praising the speed and quality of their service. ResolveX closes that gap. It gives traditional banks the kind of structured, fast, digital-first resolution experience that customers now expect — without rebuilding your entire infrastructure. The playing field just levelled.
